Frequently asked questions
FAQS
How often do I use the product on my hair?
You can use the product once a day directly onto the hair, or massaged into the scalp. However this may vary depending on your hair type.
How long does it take until you see noticeable results?
Anywhere from 1 month - 6 months you will begin to see noticeable results.
Is it suitable for all hair types?
Yes, its suitable for all hair types. Including straight, wavy, curly, and coily hair.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
What Payment Methods Do You Accept?
We Accept Majority Of Payment Options. Only Excluding AfterPay Currently.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at silkysolutions1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.